I didn't receive a order confirmation email, did my order go through?

When we have high traffic releases order confirmations can be delayed. As long as you received an order number as part of your checkout then your order has gone through. We recommend that you save your order number for your records.

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel orders once your order has been submitted. Please use the Shipping & Returns tab at the bottom of our home page to initiate a return shipment.

How do I open my Canned Crittter?

With a can opener, you can probably find one in your kitchen!

I ordered from your online shop and need an exchange? 

Please follow the instructions on our Shipping & Returns page for instructions on how to initiate a Return Shipment

I placed an order online can I come and pick it up at the office?

Unfortunately, we do not allow customers to pick up their web orders from our office.

I emailed customer service, how long will it take them to respond?

Due to high volumes of inquiries, it can take our customer service representatives up to 24 hours to respond. Sending multiple emails only delays yours and other peoples inquiries, please only email once.

These questions didn't help. Who should I contact?

Please email customer service

Any other brand inquiries can be directed to Info@cannedcritters.com